Troubleshooting the SAML Plugin

This is a tutorial walk-through on how to troubleshoot our SAML Single Sign On Plugin for Jira, Confluence, Bitbucket or Bamboo.

It explains authentication trackers and also how to generate required support logfiles.

Authentication Tracker
Authentication trackers are used internally to keep track of your users' authentication sessions. They are ephemeral, i.e. they will be deleted after a short period of time. If something is not working properly, users will be given a tracker ID in the error message, which you can use here to look at their session information.

Links:

Plugin Documentation: https://wiki.resolution.de/

Book a free setup session (screen share): https://resolution.de/go/calendly

Get Help: https://resolution.de/go/support

Atlassian Marketplace: https://marketplace.atlassian.....com/vendors/1210947/

• Category

  How-to & Style